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Date Posted: 8/25/14

Qualfon Data Services Group, LLC - Shelbyville, KY 40065

 

Qualfon DSG – Agent

 

Qualfon Data Services Group (Qualfon DSG) is a business process outsourcing (BPO) firm specializing in back-office business functions and front-office production services and solutions. We provide Searches, Keying, Examining and QA as well as Tax and other Title Service related processing.

We offer a pleasant work environment, advancement potential and benefit package.

We are an Equal Opportunity Employer and a drug-free workplace. Must be able to pass a drug-test and background check.

 

PRIMARY RESPONSIBILITIES

 

Job Objectives

Duties & Responsibilities

1 Production Delivery -          Accurately interpret information and documentation used throughout stages of searching, examining, keying and/or QA

-          Maintain knowledge of internal and external compliance requirements

2 Participation in special projects -          Assist in on-boarding new projects as assigned

-          Flexible in work schedule during times of increased order volumes

-          Provides feedback when asked by management

3 Adheres to policies and procedures  (Attendance) -          Logs in and out according to work schedule

-          Acts in accordance with code of conduct

-          Coachable and requires little supervision

4 KPI Targets:

Should Reach at least 91% Average Scorecard (Adherence, QA,  Attendance, DA)

-          Adheres to established goals and objectives

-          Meets required production throughputs per hour

-          Meets minimum quality levels

-          No unexcused absences

-          Meet minimum Quality/TAT  Goals

 

 

KNOWLEDGE AND SKILL REQUIREMENTS

 

Must have High School Diploma or GED.

Knowledge of office processes, procedures, and technology preferred.

Accurate typing skills of at least 35 – 40 WPM.

Excellent attendance records, dependability and attention to detail.

Back Office Data Entry/ Title Insurance experience preferred. 

 

Please send your resume to: Apply@Qualfon.com or stop by the Shelbyville KY Office to pick up an application.


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